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Notice for Submitting Helpdesk Tickets

To ensure swift and effective resolutions to your issues, please follow these tips when submitting a Helpdesk request:
  1. Describe the Problem
    • Clearly explain what is wrong or the help you need. Include details about what you were doing when the issue occurred and any error messages received.
  2. Provide Specifics
    • Mention the equipment, software, or system involved. Include details such as your computer type (e.g., PC or thin client).
  3. Include Timing
    • Specify when the problem started and how frequently it occurs. If urgent, explain why.
  4. Attach Relevant Files
    • Include screenshots, error messages, or other files that can help clarify the issue.
  5. Stay Engaged
    • Monitor for responses from IT and reply promptly to follow-up questions.
    • Inform the next shift during handover, if applicable.
    • For urgent issues, follow up with a phone call if you don’t get an immediate response.
    • Once the issue is resolved to your satisfaction, confirm resolution so Tech Support can close the ticket.
Your cooperation helps us assist you more efficiently. Thank you for your understanding!

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